We keep our Academy groups small to ensure the highest quality training, which means each space is valuable. When someone cancels or defers late, it’s rarely possible to refill their space, and that impacts others on the waitlist and our ability to run sustainably.

If you can no longer attend your booked Academy date:

More than 21 days’ notice

• Cancel: Refund minus £25 admin fee

• Defer to a future date: Free

• Transfer to another name: Free

8–21 days’ notice

• Cancel: 50% refund

• Defer: £25 admin fee

• Transfer to another name: Free

7 days or less (including no-shows)

• Cancel/Defer: Not possible

• Transfer to another name: Free

Thank you for understanding, these policies help us keep the Academy personal, high quality, and fair for everyone.